iEVA is an AI-powered conversational Intelligent Enterprise Virtual Assistant (iEVA) and the mainframe of Tetrasoft’s applied AI Infrastructure.

With the widespread attention of two novel technologies, machine learning (ML) and natural language understanding (NLU), enterprise users today are forced to make a plethora of interactions across multiple apps, content sources, and connected devices—driving the demand for digital assistants and self-service interactions.

  • iEVA’s platform is uniquely positioned to address this opportunity with a flexible, adaptive, and extensible design to deliver the best user experience (UX). In a way, iEVA acts as the face of the enterprise’s digital workspace
  • iEVA provides next-gen capabilities such as natural language processing (NLP), algorithmic intelligence, self-learning, and reasoning to be used on top of the enterprise existing transaction systems’ landscape
  • iEVA is a virtual assistant that leverages AI-driven customer intents, natural language understanding models, and pre-built connectors for IVR, web, mobile channels and intelligently adapts itself to deliver an "in-the-moment" personalized mobile experience
  • iEVA monitors all your enterprise applications and content sources and helps to quickly complete your tasks – reducing information overload and data chaos
iEVA Architecture
iEVA Methodology
iEVA Key Differentiators
Technology Operations
Auto extraction of knowledge & relationship from documents and emails Strong enterprise grade security
Auto mining of intents & entities from multimedia / transcripts Multi-platform portability
Auto generation and insertion of dialogs based on discourse-pattern & enterprise-rules Standard development / deployment infrastructure components (Node JS, Neo4J, Ionic, Angular etc.)
Plug-in support for popular cloud NLP / NLG systems Built-in analytics with ability to export to analytics events to other enterprise systems
Open standards based state definition (SCXML) Multiple deployment models
Auto-extraction of text, image and synchronized content from media streams On-premise, multi-tenant cloud, VPC and hybrid
Ability to label, train and query by image and / or text content (e.g.: “Find all the scenes showing Bill Gates talking about the pandemic / virus”) Built-in support for RPA and IPA
Novel technique for arbitration of recognition / matching results from multiple models (semantic, symbolic) and consumption-context for better F-score Multi-channel support (meet customers on their preferred channel) with ability to resume from any channel
Fusion of multi-sensory input & context for better interpretation of the intent / entities
Extensible multi-agent architecture
Multi-factor authentication (face, voice, biometric)
iEVA Success in Insurance Industry

A leading insurance company increased operational productivity across the organization.

  • Created a self-service solution for policy claims and BillPay to achieve faster, customized claims settlements
  • Gained real-time actionable insights, with enormous amounts of good quality datasets, iEVA can also predict the occurrence of natural disasters, which can make a huge difference in saving thousands of lives by taking appropriate measures
  • Assisted insurance agents and crafted individualized policies, automated underwriting processes, and provided real-time estimates with greater accuracy
iEVA Success in Retail & Warehousing

Our digital solutions for retail & warehouse operations helped companies navigate the following challenges

  • Shortages in warehouse operators
  • Narrowing delivery windows
  • Occurrences of human error
  • E - commerce and omnichannel shipments
  • The fulfillment of small orders

It has also provided the following benefits:

  • Reduced labor costs
  • Faster production times by 24%
  • Diminished risk of processing errors by 20%
  • Increased productivity and efficiency by 20%
  • Better management of inventory
  • Reused existing devices and save $MM
iEVA Success in Financial Services

Leading Financial Services Company Deployed Multimodal Kiosks for Efficient Money Transfers

  • Cost-effective Kiosk Platform for Retail (Increased Productivity Of Cashiers)
  • Faster KYC / Compliance Process
  • iEVA’s Scalable platform allows phase growth approach
  • Multi-language translation & support
iEVA Success in Pharmaceutical

Digital Platform Reduced Information Overload by Intelligently Alerting Relevant Information Based on User’s Profile.

  • Attention stream with deep linking to content & collaboration tools
  • 20% Increase in Efficiency
  • 3% Reduction in Compliance Issues
  • Better understanding of medical resources & strategy

5G IoT Transformation

Tetrasoft Federal’s 5G IoT transformation is aimed to bring a vision of improved access to social services and empower verticals of healthcare, education, energy, and transportation. We are helping organizations seamlessly take advantage of 5G, IoT, and other next-generation, mobile networks.

  • 4G Mobile Internet access
  • Broadband Internet services Al Shamil and eLife
  • Prepaid and post-paid dialup Internet access
  • Cloud Gaming services in partnership with Gamestream
  • Mobile computing
  • Internet Services
  • Television Services
  • Digital Payment & Provider (STC Pay)
Our implementation for GCC telecom giants
  • Emirates Integrated Telecommunications Company
  • Saudi Telecom Company
  • Etisalat
  • Telecommunications in Bahrain
  • Zain Group
Tetrasoft GCC Banking and IT Services

Traditional (Centralized)
ATM Positilion, Base24, OpeN/2, IST -FIS, TEMENOS 24
Card Management VisionPLUS, CTL Prime, TSYS, HPS PowerCARD
Cash Management Intellect, Cash@ Will
Core banking Flexcube, Finacle, TEMENOS T24, Veripark, Hogan Systems, ELSAG Banking System, Intellect, Phoenix, Misys, TCS BaNCS
Credit Application Moody's, S&P, Fitch
CRM Siebel, Microsoft Dynamics, Salesforce
Customer Acquisition FinnOne, Omniflow
Internet banking Finacle, Vyana, FLEXCUBE, TEMENOS T24
Islamic banking Flexube, Finacle, Temenos 724, iMAL, BML
IVR Nuance, Avaya, Genesis
Mobile banking Monitise, Kony IDE, ELSAG Banking System
Retail Loan Origination Capstone, Blaze, FinnOne, ELSAG's Credit, Trading & Finance (CTF), Finacle
Treasury / Investment banking Kondor+, TradeNet, Reuters 3000, Murex, Bloomberg, Fidessa, Kastle, Trasset, TEMENOS T24, Wall Street Systems, SUNGARD PHASE 3 , Finacle Treasury
Trade Finance EXIM Bills, TEMENOS T24, Finacle
Wealth Managements MoneyWare Integra, TEMENOS T24, Finacle, Oracle


  • Emirates NBD
  • National Bank of Abu Dhabi
  • Abu Dhabi Commercial Bank
  • First Gulf Bank
  • Dubai Islamic Bank

  • Saudi Arabia

  • National Commercial Bank
  • Al Rajhi Banking Corporation
  • Samba
  • Riyadh Bank
  • Banque Saudi Fransi

  • Oman

  • Bank Muscat
  • Bank Dhofar
  • National Bank of Oman
  • Alizz Islamic Bank
  • Oman Arab Bank

  • Bahrain

  • Ahli United Bank
  • Arab Banking Corporation
  • Albaraka Bank Group
  • Gulf International Bank
  • Bahrain Development Bank

  • Kuwait

  • National Bank of Kuwait
  • Kuwait Finance House
  • Burgan Bank
  • Gulf Bank
  • Commercial Bank of Kuwait

  • Qatar

  • Qatar National Bank
  • Qatar Islamic Bank
  • Commercial Bank of Qatar
  • Doha Bank
  • Al Khaliji Commercial Bank

  • 5G Capabilities
  • Smarter Devices: Autonomous car Sensors / Tracking MR (Mixed Reality) / High definition cameras
  • Expanded Radio Access: Multi-gigabit speeds / Ultra-low latency / Higher reliability / Massive densification / Wi-Fi convergence
  • Edge Computing: Lower latency / Reduced cloud Op-Ex / Service chaining / Innovation driver
  • Transport: Flexible schemes / Self-backhauling
  • Reimagined Core: Control / user plane separation / Native NFV / Network slicing / Higher reliability / Scalability
  • Encryption: IMSI encryption / Enhanced trust model between device, network, and IoT service
  • Roaming: Security Edge Protection Proxy to better protect operator roaming boundaries
  • Threat Intelligence: AlienVault USM Anywhere™: threat detection, incident response, and compliance management
  • Authentication: Improved home network authentication. Seamless authentication across access technologies (Wi-Fi, Cellular)